Refund policy

1.On Shop Pick up
We'll send you an email with the Booking number to let you know it's time to head into our warehouse once your order is ready for pick up. 

2.Order Processing

When you have completed your order, you’ll receive a system generated Ordering Confirmation Email and text message.

After your order ships, we'll send a Notification of Shipping Email that includes your tracking information.

We will arrange for your order to be dispatched as soon as possible after we receive it. We will provide you with the order number to help track your order. The postage time and delivery method of your order will depend on the respective lead times and terms of the courier company. 

3.Order Cancellation

Custom-made order cannot be canceled.You may cancel an order before delivery (whether it is accepted by Renovation Choice or not) by; contacting the store, presenting in store proof of purchase and identity. On cancelling the order, We will refund or partly refund your payment via the payment method you used.

4.Returns & Refund Policy

(1).You are welcome to return products, purchased online or through our sales consultants, for a refund if they are deemed faulty, damaged, missing parts or Incorrect Products. Products being returned need to be in original condition; with any packaging intact, and your proof of purchase included.

(2).All customers can contact us via Email, Phone or On Shop in person.

(3).All customers must contact us within 14 days after receipt in regards any return.

(4).Renovation Choice is not liable for any return if customers simply only change mind or order by mistake. In this case, customers need to pay return postage plus 20% restocking fees along with the original package and all accessories. The purpose of a Restocking Fee is to defray actual costs incurred by the company in receiving and processing the item/s back into inventory.

(5).According to the content of clause (3), you should return the goods within 14 days and provide us:

(5.1).Proof of purchase by producing the original Tax Invoice. (Your Tax Invoice will be provided on dispatch from a Store.)

(5.2).The Goods listed on the Tax Invoice with all original packaging and manuals enclosed.

(5.3).Suitable ID to identify you as the original purchaser;  and

(5.4).Details of the fault or issue with the product and that the fault or issue was not caused by you.

(6).No refunds or exchanges will be processed until the goods have been received and inspected by Renovation Choice.If the order is found to be defective, we can either grant a full refund, or a replacement with no additional cost. If the order is not found to be defective and we grant a refund, 80% of your original payment. Our warranty does not apply to products that have been the issue, modified, repaired or abused by anyone. Renovation Choice products reserve the right as the final authority and whether the products should be replaced or refunded.

(7). We charge 10% for all exchange items.

(8).Subject to the Act non-returnable Items include, but are not limited to:

(8.1). Installed Products

(8.2). Custom Made Items

(8.3). Items that are severely damaged or abused or without original package

(8.4). Where the unique product serial number has been obscured, defaced, removed or does not match records of stock carried at Renovation Choice

(8.5). Items that are missing accessories or parts

(8.6). Etched or otherwise personalized items

(8.7). Any products that is not suitable for resale

(9).If you notice damage to a Product after delivery, you should notify Us immediately and We will arrange for return of the product in accordance with these terms and conditions.

(10).You will be liable for any costs incurred relating to delivery or installation, where the Products have been delivered to you, unless the product is found to be faulty or damaged through no fault of your own.

(11).For in-home warranty, you will be liable for the labour costs of the in-home warranty if it is not a product quality issue.