Service Strength

7x14 Hour Online Service

Monday to Sunday, online customer service is always available from 8 am to 10 pm.

Custom-made Joinery Warranty Policy

1.Warranty Information
(1) Cabinets – Joinery Structure / Manufacturing Defect Coverage – 7 years for Domestic and 1 year for Commercial (Limited Manufacturer Warranty Term)
(2) Engineered Stone Benchtop (Caesarstone, Quantum Quartz and AC Stone) – 10 years for Domestic and 1 year for Commercial (Limited Supplier Warranty Term)
(3) Mirrors (including Mirrored Surfaces on Cabinets) – 1 year for Domestic and Commercial Warranty
(4) Hardware (including hinges and drawer runners) – Life Time Warranty (Limited Warranty Term & Labour not Included)
(5) Electrical / Lighting / Plumbing Fittings – 1 Year Domestic and Commercial Warranty (Limited Warranty Term)

Our products come with guarantees that cannot be excluded under the Australian Consumer Law, You are entitled to a replacement or refund for a major failure upon inspection by an authorised representative where a product is found to be defective in construction. material or assembly. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure, free of charge.
(1) Items must be installed by a licensed tradesperson.
(2) Failure is due to a fault in the manufacture of the product.
(3) Proof of purchase is provided.
(4) The installation of the product is in accordance with the instructions provided. EXCLUSIONS
To the fullest extent permitted by law, the manufacturer excludes all liability for damage or injury to any person, damage to any property and any indirect consequential or other loss or damage. Manufacturer will not be liable for the cost of installation or removal of any unit and the warranty will be VOIDED if damage occurred during or after INSTALLATION or a damaged or incorrect unit has been installed. Door and drawer adjustment: Unsuitable or improper use; Incorrect installation or installation not in accordance with the instructions provided; Installation or part installation by the purchaser or any person other than a LICENSED tradesperson; Normal wear and tear: Inadequate or complete lack of maintenance; water damage; chemical, electrochemical or electrical influences; excessive heat damage or Harsh detergents or abrasive cleaners used on product finishes, are NOT considered a warranty issue.

3.Service Call Out Fees & Charges
In the event of a call our for issues covered under the manufacturer warranty, no call out fees will apply.
If Renovation Choice is called out and the cause of the issue falls within the warranty exclusions or the installation instructions have not been adhered to, the following charges will apply:
Call out fee: $200+GST initial cost, first 15 minutes included.
Service time onsite: $25+GST / every 15-minute increments.
Call our times: Business hours 9am – 5pm.
Note: Response time will depend on technician availability.

Customised Programme Assistance

The custom-made joinery service provided by Renovation Choice has been helping many of our customers bring their ideas and plans from the paper to reality through professional, high-quality, and specialized comprehensive services.